National Qualification Number: 603/1013/3
Qualification Type: RQF
Guided Learning Hours: 45 (this qualification requires a minimum of 32.5 classroom hrs.)
Class size maximum: 12 Learners
Working as a Door Supervisor Learning Outcomes and Assessment Criteria:
This for the first unit of the Door Supervisor qualification
1. Understand the legislation as it applies to the individual in carrying out a licensable activity.
1.1.Explain the main differences between Civil and Criminal Law
1.2.State the main aims of the Private Security Industry Act 2001
1.3.Demonstrate an understanding of equality and diversity
2. Understand the importance of safe working practices to comply with legal requirements.
2.1.State the importance of Health and Safety in the work environment
2.2.Explain the term ‘duty of care’
2.3.Describe the responsibilities of employees, employers and the self-employed under the Health and Safety at Work legislation
2.4.State the methods of safe manual handling
2.5.Describe how to minimise risk to personal safety and security Identify typical risks and hazards (including slips, trips and falls)
2.6.Identify safety signs and signals
2.7.Explain the reporting procedures for Health and Safety accidents and incidents
2.8.Identify who to contact in first aid situations.
3. Understand fire procedures in the workplace
3.1.Describe basic fire prevention measures
3.2.List the three elements that must be present for fire to exist
3.3.Identify the classifications of fire
3.4.Describe the different types of fire extinguishers and their uses
3.5.State other types of fire fighting equipment
3.6.Explain the actions to be taken upon discovering a fire
3.7.State the importance of understanding fire control panels
3.8.Describe the importance of understanding fire evacuation procedures
3.9.Describe the role and responsibilities of a fire marshal.
4. Understand emergencies and the importance of emergency procedures
4.1.Define the term “emergency” when used in the workplace
4.2.List different types of emergencies, and the associated problems and actions that should be taken when they occur
4.3.Explain the procedure for making emergency calls
4.4.List the actions which may be taken in the event of personal injury, or a security threat
4.5.Describe behaviours that could indicate unusual or suspicious activity
4.6.Know how to identify vulnerable children or adults and the actions that should be taken
4.7.Identify potential terror threats and how to respond to suspicious activity
4.8.Identify their role in the business continuity plan after the event.
5. Understand the main characteristics of the Private Security Industry.
5.1.Define the key purpose of the private security industry
5.2.State the aims and functions of the Security Industry Authority (SIA)
5.3.Describe the required standards of behaviour of a private security operative.
5.4.Give examples of different sectors within the private security industry
5.5.State the benefits of linking in with local crime reduction initiatives.
6. Understand the importance of effective communication skills and good customer care.
6.1.Explain the basic elements of effective communication
6.2.Identify the different types of communication
6.3.State the importance of effective communication in delivering good customer care
6.4.Explain diverse customer needs and expectations
6.5.State the principles of good customer care
6.6.Describe best practice in relation to telephone and radio communications
6.7.State the use of the NATO phonic alphabet.
This qualification is assessed by the following means:
1. Multiple choice questions
2. Externally set, internally marked and externally quality assured practical task.
Multiple choice questions are used to assess the learners underpinning knowledge. Question papers are available from the compliance department. Please read the instructions carefully.
Course Fee £250 inc VAT Per Candidate (Discount available for group bookings)