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Welcome to Eastend Training
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Booking Policy
You will be unable to book a course online unless you confirm you have read and understood the following Terms & Conditions.

These Terms & Conditions apply for all courses booked with Eastend Training Ltd

FEES
• All fees are quoted inclusive of VAT
• All fees are payable on receipt of invoice. However, should you wish to send payment with your booking form please use the payment options available. An invoice will still be available on request.
• Fees are payable in advance of the course. We reserve the right to cancel a booking if payment is not received seven days before the course is due to commence.

CONFIRMED BOOKINGS
• All telephone bookings must be confirmed in writing by completing the Booking Form together with a signature to confirm you have read the Terms & Conditions.
• Due to the popularity of our courses, provisional bookings cannot be accepted. All bookings are therefore treated as confirmed bookings.
• Eastend Training Ltd reserves the right to cancel a booked course.
• Eastend Training Ltd reserves the right to change the date or venue of a booked course.

SUBSTITUTIONS
• Course delegates may be substituted at any time prior to the commencement of training with no extra charge.
• A maximum of only two substitutions per course will be allowed without any charges

CANCELLATIONS AND TRANSFERS
• All cancellations and transfers must be made in writing to Eastend Training Ltd.
• Cancellations and transfers made within eleven and twenty days (not including the first day) of the Intermediate and Advanced Courses will incur no charge.
• Cancellations and transfers made within 10 days (not including the first day) of all courses will receive half refund.
• Course delegates who fail to attend a course, which they have booked and have not cancelled the booking in writing, will be charged for the half course fees.
• Cancellations and transfers made within 10 days (not including the first day) of all courses will receive half refund.
• The consumer has from the day of their purchase 14 days to cancel their course and be eligible for a full refund of 100% of the purchase order providing they have not accessed / logged into their course(s).