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Welcome to Eastend Training
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Complaints Procedure
EASTEND TRAINING LTD is committed to providing a quality service to its customers. However, the company accepts that occasionally we may get it wrong. If that is the case then we ask you to adopt the following procedure, which is that required by the EASTEND TRAINING LTD
1) Bring any issue to the immediate attention of any employee of EASTEND TRAINING LTD our expectation is that your issue will be resolved immediately or escalated to a member of EASTEND TRAINING LTD who can help.
2) If you feel that your issue has not been resolved satisfactorily please write to the Centre Manager at EASTEND TRAINING LTD stating the nature of the complaint and giving as much detail as possible.
EASTEND TRAINING LTD will acknowledge the complaint within 2 working days of receipt and will conduct an internal investigation. You may be asked to provide more information.
3) Whatever the case EASTEND TRAINING LTD will provide an initial response within 5 working days of receipt of the written complaint, accepting that it may take a little longer to fully complete the investigation and provide a final response. EASTEND TRAINING LTD will keep you informed regularly as to progress.
4) Within 30 days of the complaint a full response will be sent to the candidate. All Complaints must be sent to the address below:

Eastend Training Ltd, 3rd Floor,221 Whitechapel Road. London. E1 1DE