Terms and Conditions
Last updated: 9 June 2025
1. Our Company Details
Business Name: Eastend Training Ltd
Registered Address: Unit 137, 75 Whitechapel Road (First Floor), London, E1 1DU, United Kingdom
Contact: Please reach us at our contact form.
2. Introduction
These Terms and Conditions outline the rules and regulations for the use of Eastend Training Ltd’s website and services. By accessing this website and purchasing our courses, you accept these terms in full. If you do not agree with any of these terms, please do not use our site or services.
We may update these terms from time to time, and continued use of the site after such changes signifies your agreement to the revised terms.
3. Who We Are and What We Do
Eastend Training Ltd is a UK-based training provider offering a range of qualifications—both regulated and non-regulated. Our courses help individuals improve their employment prospects or pursue further education.
Courses may be delivered:
- Online via a private learning portal
- In-person at designated centres
4. Courses and Enrolment
You may browse and enrol in courses directly through our website. Upon successful purchase, you will receive a confirmation email with access instructions.
Please note:
- Some courses may have entry criteria, outlined on their respective pages
- Online access is typically granted via a secure portal
- In-person delivery details will be clearly stated where relevant
5. Payments and Pricing
All course prices are listed in pounds sterling (GBP) and include applicable taxes. Payments are required in full at the time of enrolment. Secure payment methods are supported on the site.
Prices and offerings are subject to change without notice, although this will not affect any course you’ve already purchased.
6. Refunds and Cancellations
Refunds are assessed on a case-by-case basis. We aim to be fair but must also consider the nature of digital content and services.
Refunds may be refused if:
- Course materials have already been accessed
- A significant portion of the course has been completed
- The refund request falls outside a reasonable time frame
Please contact us promptly if you wish to request a refund. Proof of payment may be required.
7. Privacy and Data Protection
We collect limited personal information necessary to enrol you in a course and provide our services. This may include:
- First and last name
- Email address
- Phone number
All data is managed in accordance with our Privacy Policy. We do not sell your data to third parties. Marketing communication is opt-in only.
8. Intellectual Property
All text, content, designs, graphics, and materials on our website and courses are the intellectual property of Eastend Training Ltd.
You may not:
- Copy or distribute any content without written consent
- Reproduce materials for commercial use
- Misrepresent our brand or content in any way
9. Limitation of Liability
We aim to deliver high-quality training but cannot be held responsible for issues beyond our control. We are not liable for:
- Website or platform downtime
- Technical failures affecting course delivery
- Indirect losses such as loss of income or business opportunity
This does not affect your statutory consumer rights.
10. Third-Party Links
Our site may link to external websites. We do not control or endorse these and are not liable for their content or privacy practices.